Kennedy Godwin Otu

Led district operations for MTN Mobile Money & MoMo PSB, driving financial services distribution and managing agent support to ensure seamless service delivery.

• Drove the distribution and sales of Yello Distribution Financial services, significantly expanding market reach and agent network.
• Recruited and onboarded a team of canvassers for the MoMo Payment Service Bank platform, providing comprehensive training to enhance operational efficiency and service delivery.
• Streamlined technical support processes to rapidly resolve transaction downtimes for agents, ensuring continuous service availability and minimizing operational disruptions.

Managed district-level sales and operational support for MTN Mobile Money, overseeing agent networks and ensuring efficient financial service delivery.

• Facilitated the sales and distribution of Yello Distribution Financial services, contributing to broader market penetration and increased service adoption.
• Recruited and trained a network of canvassers for the Mobile Money Platform, enhancing their capacity to effectively promote and support services.
• Provided critical technical assistance to agents, efficiently resolving transaction downtimes to maintain high levels of operational continuity and agent satisfaction.

Provided independent consulting and technical support services to various clients, leveraging expertise in IT administration and problem-solving.

• Managed diverse IT projects from conception to completion, ensuring client satisfaction and timely delivery of solutions.
• Developed customized administrative and technical solutions for small businesses, optimizing their IT infrastructure and enhancing operational workflows.
• Provided on-demand technical support and troubleshooting, resolving complex IT issues for clients and improving system reliability.

Delivered specialized technical training in instrumentation and control for the oil and gas industry, fostering practical expertise among students.

• Delivered comprehensive training programs on Instrumentation and Control principles to students within the Oil and Gas industry, preparing them for specialized technical roles.
• Led practical sessions on instrument calibration and conducted essential safety training, ensuring adherence to industry standards and best practices.
• Developed and updated course materials, incorporating real-world scenarios to enhance student engagement and practical application of knowledge.

Gained foundational experience in UI/UX design and graphic development, focusing on user-centered and accessible product design.

• Gained foundational knowledge in inclusive design principles, focusing on creating user interfaces and experiences accessible to diverse user populations.
• Developed practical proficiency in Adobe Creative Suite tools, applying skills in graphic and UI/UX design projects to support product development initiatives.
• Collaborated with senior designers on various projects, contributing to wireframing, prototyping, and visual design elements.

Provided essential administrative and technical support, streamlining documentation and enhancing user support systems for the foundation.

• Initiated and provided ongoing technical support for a business unit, enhancing operational continuity and user productivity.
• Delivered essential IT and Microsoft Office suite support to staff, resolving technical issues and optimizing software utilization.
• Enhanced customer service efficiency by implementing new tools and resources for team members, leading to improved response times and satisfaction.